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REFUND AND RETURN POLICY

This Refund Policy sets out the rules for contract cancellation, refunds, and complaints regarding the purchase of digital content (supplier lists) from the VS e-shop (contact: vssupplier6@gmail.com).

1. Digital Nature of Goods and Order Cancellation

 Because the product offered is digital content (supplier contacts and lists delivered via email), refunds and returns are not permitted once the email has been delivered.

 Delivery of the email containing the requested content constitutes full performance of the service by the Seller. By placing an order, the Buyer agrees to immediate performance and acknowledges that they waive their right of withdrawal without giving a reason once the digital content is delivered.

2. Eligible Refund Conditions

A full refund can only be requested under the following circumstances:

 Non-delivery within the guaranteed timeframe: If the digital content is not delivered within 3 business days from payment receipt and no alternative delivery timeframe has been agreed upon.

 Duplicate or erroneous payment: If a processing error caused your payment to be charged multiple times.

 Critical technical failure: If the sent file or link is corrupted, unreadable, or broken, and support is unable to provide a functional version upon contact.

3. Product Samples, Variants, and Pricing

 All product photos, prices, and variants displayed on our website serve strictly as illustrative samples (mirrored directly from the suppliers).

 The subject of purchase is the contact details/access to the supplier, not the physical goods themselves. Dissatisfaction with a supplier's current stock, catalog, or pricing does not constitute valid grounds for a refund.

4. How to Request a Refund or File a Complaint

If your situation meets the eligible conditions outlined in Section 2, please follow these steps:

1. Send an email to vssupplier6@gmail.com.

2. Set the subject line to: "Refund Request – [Order Number]".

3. Detail the reason for your request (e.g., non-delivery within 3 business days / payment error).

5. Processing and Refund Timeframes

 Requests are reviewed and processed as quickly as possible, and no later than 14 days from receipt.

 Upon approval, refunds will be issued using the original payment method used for the purchase (bank transfer or payment card).